Table of Contents 64q43
In an event held this Wednesday, 29, by IBM, two new company partnerships were announced with startups aimed at developing AI-based solutions for bots, both text and new features in voice chat. In collaboration with the Onni.ai, both companies entered into an agreement to launch an LLM platform, utilizing the power of WatsonX, similar to Chat GPT, which would allow communication between the client and chatbot in an automated way. The proposal is to create a new platform that uses techniques such as speech-to-text to transform audio into commands, allowing for a more natural interaction with artificial intelligence. 171z6r
Furthermore, IBM presented a study on the impact of generative AI on business and announced a partnership with PROA.AI to develop a platform with for small and medium-sized businesses in creating bots.
Study on generative AIs 1l4664
In this event, the IBM presented a study revealing that the use of generative AI enhances the ecosystem of partners in discovery, ideation and innovation. Titled as “The CEO's Guide to Generative AI: Open innovation & ecosystems”, this research highlights that generative AI has the ability to unlock the full potential of the enterprise partner ecosystem, quickly leveraging the collective intellectual capacity of diverse organizations.
As pointed out by research from the IBV – Institute for Business Value, by actively participating in this t interaction with AI, companies consolidate potential solutions to significant challenges, anticipate product success and improve project strategies to achieve desired results. This approach demands a robust data storage infrastructure, considerable computing capacity, and skills that are flexible as needed. To gain competitive advantage through generative AI, it is crucial to share initiatives with partners within the ecosystem.
The most efficient way to help companies fully and quickly access the potential of generative AI is through an ecosystem of partners with access to technology that is accurate, scalable and adaptable, in line with the skills and experience to solve real problems
Fabrício Lira, Ecosystem Director at IBM Brazil
According to this study, to achieve a competitive advantage with generative AI, it is necessary to share responsibilities with ecosystem partners and overcome internal and external obstacles. Transparency is crucial in this process, as essential data is dispersed across multiple organizations, applications, siled compartments, clouds, and data repositories.
To ensure that innovations are ethical and safe, the study indicates that CEOs must ensure that ecosystem partners contribute the appropriate talent, technology and relationships, in addition to assessing whether they share the same principles and values. As the next generation of generative AI models rapidly matures, ecosystem-driven innovation must be built on a solid foundation of transparency and trust.
The study based its main points on 3 things that every leader needs to know and 3 things they need to do immediately. First, it is important for the leader to know that Generative AI reinvents innovation and the value of ecosystem contributions, innovation will become the new common, and partnerships that have been successful in the past may not be suitable for the future. While among the points that are considered urgent to be implemented in the short term are innovate in the way you innovate, prepare your organization to carry out higher value work with inter-ecosystem skills and reevaluate the status of your relationship, that is, update the innovation strategy through new ecosystem partnerships.
The power of the Watsonx platform 6b3a6
Used in the projects of these new partnerships signed by IBM, watsonx plays a fundamental role in the popularization of generative AI. watsonx is an artificial intelligence and data platform that has three main components: watsonx.ai, watsonx.data and watsonx.governance.
- watsonx.ai: This is a studio designed to enable you and your team to easily train, validate, tune, and deploy generative AI, base models, and machine learning capabilities. Furthermore, it enables the rapid creation of AI applications.
- watsonx.data: Serves as a data repository that empowers your business to expand analytics and AI by offering an appropriate data store built on a data lakehouse architecture.
- watsonx.governance: This robust toolkit is dedicated to AI control. Using software automation, it aims to minimize risks and address ethical issues associated with the implementation of artificial intelligence.
According to IBM, Watsonx is transparent, responsible and controlled. The company's models are trained on trusted datasets, eliminating legal, regulatory, ethical and inaccuracy issues. This platform allows you to go beyond just being an AI and become an AI value creator, allowing you to train, tune, deploy and control AI data and models, completely owning the value they create.
Easy creation of bots for companies (PROA.ai) 724m7
One of the partnerships signed by IBM and presented at the event was with PROA.AI, a reference in virtual assistant consultancy and the implementation of artificial intelligence, and revealed the launch of the solution called C.AI.S, an easy-to-integrate platform that simplifies bot creation by incorporating both generative and traditional artificial intelligence. This innovative solution is based on the IBM watsonx.ai and the proposal is to offer a simple and direct approach to facilitate the effective implementation of automation solutions for any client.
With a focus on helping small and medium-sized companies that would not have access to the apparatus and technological knowledge to develop such solutions on their own, the platform offers in the development of chatbots with the proposal described as “bot that creates bots”.
Leveraging the capabilities of generative AI, the C.AI.S enables the quick and intuitive construction of assistants that interact and respond in a more natural and precise way. This effectiveness is achieved through integration with the watsonx.ai and Watson Discovery, which has a dataset of news and information sources to solve potential problems.
Furthermore, it was announced that the C.AI.S simplifies maintenance with its advanced curation module, allowing for real-time adjustments. In of supervision, s have a detailed dashboard that highlights key indicators and interactions between the virtual assistant and the customer. This provides a comprehensive, instantaneous view to continually improve interaction efficiency and effectiveness.
Consequently, the new model provides an even more autonomous and dynamic service, presenting an intuitive and data-driven response method through a conversational AI interface integrated with an extensive document repository. It was said at the event that the C.AI.S made it possible to PROA.AI the identification and exploration of new market verticals and customer demands, resulting in the implementation of new functionalities and continuous product improvements, which can be viewed and tested on the platform.
The intention is for this tool to be scalable and reach a growing number of companies, expanding knowledge about the technology and providing business results for the company. PROA.AI. Expectations are high, as indicated by a study of Gartner Research, where 55% of companies express interest or are already in the testing or production phases with generative AI.
Portuguese voice solutions for bots (Onni.ai) u1q52
Furthermore, also announced during the event held by IBM, was the collaboration between the company and the innovation startup in generative artificial intelligence, Onni.ai, for the development of solutions based on the AI and data platform IBM watsonx.
Despite having been established recently, the agreement has already demonstrated significant impacts on the sector. Among the innovations, the newly created exclusive platform of Onni.ai, developed with the purpose of enhancing the voice of customers and employees in various forms of communication, especially telephone calls, videos and interactions on social networks. In other words, through this new platform it will be possible to offer more efficient automation for companies in customer service calls.
We are on a mission focused on increasing company efficiency by giving a voice to the 80% of unstructured data that has traditionally been excluded from decision-making processes. And voice represents the majority of this data, in the vast majority of companies.
Thiago Santos, CEO of Onni.ai
Unstructured data from audio sources has always been considered a challenge when used in artificial intelligence models. The purpose of this partnership is precisely to enable an LLM model, which is the abbreviation for Large Language Models, which means Great Language Model, in free translation. It is a machine learning model or machine learning algorithm designed to learn from vast public data sets.
Our technology, combined with the robustness of the Watsonx platform, allows us to accelerate our voice expertise across channels and translate it into automation and efficiency for businesses. Our goal is to eliminate time-consuming manual processes – something companies have long desired.
Thiago Santos, CEO of Onni.ai
During this event, the Onni.ai revealed, through its CEO, Thiago Santos, a financial contribution of US$2 million intended for the establishment of a laboratory dedicated to generative artificial intelligence, focused on training and optimizing LLM Language Models specially adapted for voice solutions, including a focus on interpretation and contextualization of texts and speeches in Portuguese and Spanish.
These advances have resulted in significant improvements in the platform's accuracy, which have been validated across multiple industries over the past six months. This includes the energy segments – both public and private – finance, judiciary, retail and telecommunications, through MVPs in production environments.
In the increasingly dynamic and competitive business scenario, the search for innovative solutions that optimize operations and drive positive results is essential. As some of the benefits of using the Onni.ai platform, it stands out as a multifaceted tool, offering a variety of significant benefits to companies.
With the optimization of voice analysis, capture and interpretation processes, a reduction in operational costs is expected for all companies that use this system. As well as an increase in productivity thanks to gains in agility in customer service. A Onni.ai acts as a catalyst for service excellence, which in turn promotes customer loyalty and positive brand reputation.
Furthermore, Onni.ai is capable of offering real-time insights and sentiment analysis. This functionality not only enables deep understanding of customer interactions, but also opens the door to continuous improvements in the customer journey. Customer satisfaction is elevated to new heights as companies can adapt their strategies based on accurate and relevant data. Standing out as a significant transformation in self-service, Onni.ai is based on technology IBM watsonx. This enables more conversational, personalized and humanized interactions and redefines the customer experience by offering a more intuitive and engaging approach.
Success stories (Equatorial Energia) 626uv
One of the cases presented of the successful implementation of the solution Onni.ai was in Equatorial Energia, the third largest energy distribution group in Brazil in of number of customers. The company announced a project with IBM and the startup to implement solutions based on the new platform created from watsonx.
O Equatorial Energy Group, which serves a base of more than 13 million customers in seven states in Brazil, aims to implement significant improvements in multichannel service through innovative solutions based on generative AI. Sergio Araújo, Superintendent of Digital, Innovation and Strategic Projects at Equatorial Energy Group, highlighted that they are accelerating the adoption of Generative AI in business processes. The initial focus of this transformation process was on the Call Center, recognizing the potential for substantial productivity gains and valuable insights to improve the customer experience.
Furthermore, among the main benefits coming from the new technology of the generative AI project are personalized customer service, agility and accuracy of responses by automating the process from a reliable platform, complete availability 24 hours a day and operational efficiency. Thus, the implementation of the generative AI solution enables the company to provide continuous, personalized, agile and accurate service to customers. Furthermore, by mitigating operational tasks, employees will have the opportunity to focus their efforts on more complex and strategic issues, contributing to more efficient, targeted management and aligned with the future that technology is providing us.
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Source: IBM.
reviewed by Glaucon Vital in 30 / 11 / 23.
