How to cancel telephone, cable TV and internet services in Brazil 301o1x

Canceling services nowadays, with a lack of time, can become a huge headache. With so many services available to consumers, and so many subscriptions that need to be done, it's hard to know exactly where to turn to cancel if problems arise. 3l613l

In 2018 the Anatel (National Telephone Agency) received more than 250 thousand complaints about the difficulty of canceling services, which corresponds to 8% of the total number of complaints ed. And even creating a website With all the information on how to cancel services quickly and easily, many consumers still have a hard time canceling services.

That's why we've separated tips for consumers who are dissatisfied with their operators and want to switch plans or simply need to move from their current address and cancel services.

Requirements to cancel service 3x4q5e

Many consumers end up feeling that canceling services is currently a difficult task, but the very Anatel, which is responsible for inspecting the actions of companies, reinforces that the service has to be accessible and fast.

In addition, it is also important to highlight some points, as consumers have rights when canceling and it is important that they know that it is possible to cancel, by phone or over the internet, without talking to an attendant. This is possible even with overdue invoices, as the provider is obliged to cancel the service.

The provider cannot condition the cancellation on the removal of equipment, (for example: a modem or a pay TV receiver), from a consumer's home, the company is responsible for making this removal. And she must the consumer to make this withdrawal.

Since the entry into force of the General Consumer Rights Regulation (RGC), in 2014, it is possible to carry out the cancellation of a telecommunications service automatically, with no need to interact with the attendant. For this, the consumer must access the Customer Space on the provider's portal, and the option to cancel must be on the first page after .

If this still generates discomfort or any obstacle, it is important that the communication channels of the companies are accessed. For this, we will list some of the most important ones below:

Clear s654e

To cancel a plan or promotion from Clear, the company provides an interactive channel, which can be accessed by the consumer's own number.

1. turn on the device Clear to the number * 1052 # (the service is not charged);
2. A list of options will appear, with a corresponding number for each one;
3. Enter the number corresponding to the type of cancellation you wish to make. 2 for “Services” or 3 to “”;
4. Now just follow the instructions provided by the interactive menu;
5. It is still possible to speak with one of the employees, if you have questions;
6. Once the process is finished, you will receive a confirmation and the protocol number.

With the interactive channel, in addition to deactivating Clear it is possible to consult, activate services, buy packages, or even make requests.

Team x462w

A Team has not only call centers via smartphone applications or websites, but also call centers. To cancel a plan or promotion from TIM, do the following:

1. Access  My TIM from your computer, or from your cell phone Android ou iOS;
2. Choose Profile;
3. by entering your cell phone number with the area code and the 4-digit (the first 4 numbers of the PUK code, which comes with your chip);
4. In the top menu, go to the tab "Services";
5. Please click “TIM Services and Text Channel Subscription”;
6. Uncheck all the services you don't want and click save;
7. Once the process is over, everything should be ok.

And if you have not found the service you are looking for to cancel TIM, access the “My Plan” tab and make the changes you want to your plan. Or, it is still possible to request blocking by sending SMS with the word “exit” to 4112 or calling *144.

Living 214h52

The plans of the Living are larger and a little more complex, and to cancel each one, each type requires different steps.

To cancel internet:

1. Send CANCEL to 1515;
2. Wait for an SMS with information about the cancellation;
3. Answer with YES to confirm the cancellation;
4. Everything must have been going well up until that point.

If it didn't work, call *8486 from your Living or 1058 from any phone and speak to an operator. To cancel specific plans from the Living, just follow one of the steps below. There are different possibilities, and you don't have to follow them all:

• SMS: send an SMS with the word CANCEL or EXIT to 9009;
• Call *9009 and follow the instructions;
• Call *8486 to speak directly to an agent and request the Living cancellation;
• SMS cancellation can still be done by sending the word “exit” to the number 457. 

Oi 6g2p13

The Oi are closer together and more easily accessible, and the website of the company is very accessible for cancellation, as well as the Anatel regulate.

• Website: To request cancellation of Internet through Customer Service, call 0800 031 0800 from any telephone. The service operates 24 hours a day, 7 days a week;
• Discount Club App: Just send the word SAIR to the numbers 898 or call Customer Service at the number *144 on your cell phone;
• Hi Ringtone: To cancel Oi Som de Chamada service send a message with the word “exit” to 5656. The subscription and all your music will be cancelled. It is also possible to cancel by calling *766 from any telephone Oi;
• Oi Security and Oi Playkids App: Just send the word SAIR to the numbers 30151 (PlayKids) or 3990 (Oi Segurança) or call Customer Service at the number *144 on your cell phone.

The company also has a digital chat service at my hi, which can be accessed from a computer with the holder's F or e-mail address. In the lower right corner, you can select the Oi operator product for which you want service and the reason. Finally, type “talk to expert” and everything should be resolved.

Canceling services these days are easier than in the past, just follow the steps for each operator. And all this, with less headaches, and less stress. THE Anatel still provides a website that can make things clearer and easier than they already appear.

What do you think about the improved cancellation of plans? Leave in the comments if the post helped you to cancel any services, or if you still had problems canceling any of the services!