A Internet It is a service that is already so integrated into our daily lives that choosing the ideal broadband can be a difficult decision. There are so many options, how do you know which one is the best? 1q5t2p
Since 2012 the National Telecommunications Agency (Anatel) tries to help the consumer to answer this question from satisfaction surveys and internet quality in Brazil. And this year was no different.
During the second half of 2016, Anatel interviewed 150 customers across the country to find out how they rate the operator's service, service operation and problem-solving capacity.
Confirming the hypothesis that more local companies offer a better rated service, the operator with the greatest emphasis in 2016 was Telecom Cable. Present only in Rio Grande do Norte, the operator led the overall satisfaction average, as well as the stability, service and availability categories.
A Living also stood out, but for the drop in quality. The company took over the broadband from the former subscribers of GVT, which in the last survey was in 14 states as the best placed. This year, Vivo led only in 6 of the 17 states it serves.
A Oi, however, was the company with the worst results in the entire country. The operator, which serves 25 states, was among the five worst state scores in Brazil. In addition, it did not even reach 6 points on average in of general satisfaction, speed, stability and availability.
The best broadband in every state 4e5p2q
In the state of São Paulo, the Team was voted the best broadband. With an average of 7,36, the operator was among the five best in the country. THE NET, in turn, was the second best placed in the speed category, next to the Algar, company that operates in some municipalities in Minas Gerais, Mato Grosso do Sul, São Paulo and Goiás. Both lost to Tim.
In Santa Catarina, in turn, there was a tie between NET and Vivo in the best broadband category. The first operator took the lead in of availability and stability. But Vivo sured the company in the Florianópolis region when it came to speed.
In Amazonas, NET repeated SC's result and was elected the best broadband operator, including in of speed. Contradicting what was observed nationwide, Oi was the runner-up when it came to speed and customer satisfaction. THE Sky also stood out as the best service. Four operators were analyzed in Ceará and the dispute, again, was between NET and Vivo. The last operator had the best service. The first was elected the best fixed internet and the best broadband in the state.
In Goiás, Sky was once again considered the operator with the best service. NET and Vivo offered the fastest internets, but, on average, NET was the big winner.
To find out about the performance of operators in other states or have access to more detailed information, just access the survey clicking here. It is worth mentioning that the survey did not address any of the operators operating in Amapá.
The site Best Plan also created an interactive map with the results, presenting them in a more inviting way.
What do you think of broadband internet in Brazil? How did your operator perform? Leave your opinion in the comments!
