How to block telemarketing calls on PROCON and ANATEL 702d36

lucas gomes avatar
In this tutorial, we will teach you how to for the Don't Disturb Me and Don't Call Me programs, as well as recommending apps and other ways to block unwanted calls and messages

Do you receive spam messages or unwanted calls? Then this tutorial on how to block telemarketing calls is for you. Nowadays, it is possible to for programs Don't Disturb Me by ANATEL e Don't Call Me from PROCON, to prevent companies from ing you to offer products and services. You can also activate features of the systems themselves Android e iOS (iPhone) against these abusive practices. See each of these options below: 4v3i14

How to identify telemarketing calls? 1t2n6p

Refuse calls with the prefix 0303, which indicates telemarketing calls. Image: Federal Government

Pay attention to the prefix 0303 in the call: Since 2022, the government and Anatel have determined that all telemarketing calls must use the prefix 0303 before the call number. This measure was implemented due to the large number of complaints from cell phone and landline s. Therefore, if an unidentified call starts with this prefix, you can refuse to answer it.

Don't Disturb Me by ANATEL 5q3hg

ANATEL's Don't Disturb Me portal allows you to to refuse unwanted calls. Image: ANATEL

The portal Don't Disturb Me by ANATEL is a national list intended for consumers who do not wish to receive telemarketing calls from companies in the telecommunications and financial institutions sectors. After ing, within 30 days, the consumer will stop receiving calls and messages from companies with promotions and products such as:

  • telecommunication services: fixed telephony, mobile telephony, broadband and pay TV from providers Algar, Claro, Oi, Sercomtel, Sky, Tim and Vivo.
  • Financial products: payroll loan and payroll credit card from financial institutions Agibank, BMG, BRB, BV, Banco Alfa, Banco C6 Consignado, Banco Master, Banco do Brasil, Bancoob, Banpará, Banrisul, Bradesco, Bradesco Financiamentos, CCB Brasil, CCB Brasil Financeira , Caixa, Cetelem, Daycoval, Digio, Facta Financeira, Financeira Alfa, Inter, Itaú Consignado, Itaú-Unibanco, Mercantil do Brasil, Mercantil do Brasil Financeira, PAN, Paraná Banco, Safra, Santander / Olé, Sicredi and Zema Financeira.
  • Exception: calls that are not related to the offering of products and services (active telemarketing) are not covered by the platform. This includes calls for data confirmation, fraud prevention, billing and retention of portability requests, with or without a refinancing offer.

As of August 2022, more than 5,7 million s have already ed on the platform, and more than 5,6 million phone numbers have been included for blocking. Access to Don't Disturb Me can also be done through applications Android and iOS (iPhone).

The platform also offers a form, indicated as an option Complaints in the website menu, so that consumers can notify about companies that are not respecting the blockade. Responses to complaints will be responded to within five business days.

See how to with Don’t Disturb Me:

Step 1: Visit the site Do Not Disturb Me and on the main page, click I want to sign up;

Access the official ANATEL Don't Disturb Me website and click on I want to . Image: Lucas Gomes, SMT

Step 2: On the next screen, include the requested data: name, surname and F. When finished, click Continue;

Enter your personal data on the website. Image: Lucas Gomes, SMT

Step 3: On the next screen, include how you would like to confirm your : via email, cell phone or landline. After choosing the confirmation method, click Continue;

Include how you want to be ed: email, cell phone or landline. Image: Lucas Gomes, SMT

Step 4: You will now need to create a . According to the platform, the minimum requirements are: 8 characters containing: 1 uppercase, 1 lowercase, 1 number and 1 special character. When creating the , select the “I'm not a robot” box and then Continue;

Create an access . Image: Lucas Gomes, SMT

Ready! Now the blockade will take place within 30 calendar days from the date of request. To check your request or unlock it, simply access the platform with your and .

Opening a complaint against a company with PROCON 1o2k25

See where and how to open a complaint with PROCON in your state. Image: Idec

O PROCON it also has its own platform for blocking unwanted calls and messages. But the body is state-owned, and some of them offer a registration system to block calls and others only indicate details for opening complaints against companies.

For example, in the state of São Paulo, the PROCON platform to avoid calls is the Do not call me, while in Rio de Janeiro it is Carioca Digital. In most cases, the platforms behave in a similar way: you will by offering basic personal data such as full name, F, email and telephone number who wants to call blocking.

Check out the full list:

Acre (PROCON-AC) 5f1965

Alagoas (PROCON-AL) 16i4o

Amapá (PROCON-AP) 1w7056

Amazonas (PROCON-AM) 6uj12

Bahia (PROCON-BA) 2h3s3z

Ceará (PROCON-CE) 4q1f3q

Federal District (PROCON-DF) 4bi2f

  • Registration for blocking calls: Form no PROCON-DF or in person, by filling out a specific form at PROCON-DF and Na Hora offices
  • or platform for complaints: PROCON Federal District

Espírito Santo (PROCON-ES) 1h3q5c

Goiás (PROCON-GO) 406o2l

Maranhão (PROCON-MA) 4m623o

Mato Grosso (PROCON-MT) 6m6t18

Mato Grosso do Sul (PROCON-MS) 6z5j1t

Minas Gerais (PROCON-MG) 106p3n

Pará (PROCON-PA) 1g65r

Paraíba (PROCON-PB) 1h4y1u

Paraná (PROCON-PR) 1y5c3m

Pernambuco (PROCON-PE) 13q5v

Piauí (PROCON-PI) 6h4f36

Rio de Janeiro (PROCON-RJ) a5u47

Rio Grande do Norte (PROCON-RN) 4q5v5q

Rio Grande do Sul (PROCON-RS) 2r6l3t

Rondônia (PROCON-RO) 70l4y

Roraima (PROCON-RR) 1w352o

Santa Catarina (PROCON-SC) 4h61n

São Paulo (PROCON-SP) 3h1u2p

Sergipe (PROCON-SE) 1s4m2f

Tocantins (PROCON-TO) 57252q

Blocking calls and SPAM directly on your cell phone 615c6k

Next we will show you how to block calls on smartphones Android e iOS (iPhone) with resources from the device itself, that is, without the need to third-party applications. Look how easy it is:

On android 4x2u6o

Step 1: Open the app Phone;

Open the Phone app. Image: Victor Pacheco, SMT

Step 2: Identify the number you want to block and click on “i” symbol;

Click on option i. Image: Victor Pacheco, SMT

Step 3: A series of options will appear. Select the option “Block number";

Click Block number. Image: Victor Pacheco, SMT

Step 4: Ready! A message will appear at the bottom confirming that that number has been blocked, making it impossible for him to call you again.

Confirm that the blocking has been carried out. Image: Victor Pacheco, SMT

On Samsung Galaxy smartphones 2j2g41

In addition to the possibility of blocking unwanted numbers mentioned above, on Samsung cell phones there is also a special function called Caller ID and spam protection. With it activated, the device will identify known SPAM numbers, using an online database, and automatically block them. Here's how to activate:

Step 1: open the app Phone, patch me Us, in the upper right part and click on the button with three dots;

Open the Phone app, s, bottom right and button with three dots. Image: Glauco Vital, SMT

Step 2: A series of options will appear. Choose the last option, Settings.

Choose the last option, settings. Image: vital glaucous, smt
Choose the last option, Settings. Image: Glauco Vital, SMT

Step 3: On the next screen choose the option Caller ID and spam protection;

Choose the Caller ID and spam protection option. Image: Glauco Vital, SMT

Step 4: Now activate the first button to activate the blocking option;

Press the first button to activate the lock. Image: Glauco Vital, SMT

Step 5: And finally, activate the second button, in Block spam and scam calls. Now it's up to you: block Qualquer spam or scam by choosing the first option, or only scam calls from high risk, in the second option.

And finally, activate the second button. Image: Glauco Vital, SMT

On iPhones 32602l

Step 1: Open the app Phone;

Open the Phone app. Image: Lucas Gomes, SMT

Step 2: Look for the number you would like to block and click the “i” symbol which is on the right side;

Click on the i. Image: Lucas Gomes, SMT

Step 3: A series of options will appear, so choose the last one, “Block Caller";

Select the Block Caller option. Image: Lucas Gomes, SMT

Step 4: An option will appear to confirm the blocking, so select “Block “. Now this will remain blocked until you unblock it.

Select the Block option. Image: Lucas Gomes, SMT

Lock apps for Android and iPhones z3k1

In addition to blocking numbers that make unwanted calls through the option on your smartphone, you can also count on aplicativos which can offer even more comprehensive alternatives in carrying out this blockade. Check out:

Sync.ME 404b46

The Sync.ME app can identify calls from unknown numbers. Image: Google Play Store

Starting with Sync.ME, this is a management app with advanced caller ID and spam blocking features. He can identify calls from unknown numbers, providing information about callers to help s avoid unwanted calls and scams, and has the option to block spam numbers acquaintances, increasing security against unwanted calls.

O Sync.ME is available for Android e iOS (iPhone).

Truecaller 4e3q1g

In addition to blocking unknown calls, Truecaller can also organize your schedule. Image: Google Play Store

Truecaller is an application popularly used to identify SPAM-containing phone calls and SMS messages. It offers several features that help s identify unknown callers, avoid telemarketing s and keep their calendar organized. The app uses an online and collaborative database to update the list of identified telemarketing numbers.

O Truecaller is available for Android e iOS (iPhone).

Whoscall 4n6e69

Whoscall is also an app used to avoid unwanted calls. Image: Google Play Store

O Whoscall stands out for its ability to identify calls from unknown numbers in real time. Using an extensive database of phone numbers, the app displays information about who is calling, allowing s to decide whether they want to answer or not.

He can detect and alert about suspicious text messages or unwanted, providing an additional layer of security against SMS fraud. The application also offers features for updating and synchronizing s, ensuring that information is always up to date.

O Whoscall is available for Android e iOS (iPhone).

And with that, we reach the end of this tutorial. Tell us Comment What did you think of the tips and take the opportunity to indicate your own recommendations here. Readers thank you.

See also:

As an record calls on the iPhone.

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