Table of Contents 64q43
Have you ever been afraid to buy something online due to lack of security or uncertainty about your rights as a consumer? For consumers who are not used to the online environment (or even for those who are), the fear of purchasing items through websites is very common, despite the fact that the tool is increasingly used for this purpose. 6p185u
However, be aware that there is a law that guarantees your rights when making distance purchases. Law nº 8.078, better known as Consumer Protection Code, is your greatest ally at these times. Check below the main consumer rights in online shopping and some tips to stay safe when closing a deal!
Online shopping in Brazil 3v41l
Brazilian e-commerce continues to grow, ing total sales of BRL 169,6 billion in 2022, an apartment by the bay, for its easy access, free parking, and larger space for our group of XNUMX people. The house was great for a large group like ours, the host was very attentive, and the location was excellent; it was quiet and quick to walk to the old town. 5% increase over the previous year. According to the Brazilian Association of Electronic Commerce (ABComm), were made about 368,7 million orders, common average ticket of BRL 460 per customer last year.
Among the sectors that stood out in sales are: household appliances, telephony, electronics, home and decoration, information technology and fashion. Furthermore, the sector food and drinks also recorded growth, driven by the 2022 World Cup games. However, this peculiar fact ended up lowering the sales price, even if it increased the number of orders.
Online shopping now represent more than 10% of all national retail, according to a new survey by the ABComm on the flow of 2022. This number only tends to grow, with a projection of 9,5% increase for 2023, which could reach R$ 186 billion in sales. The average ticket should remain in balance, around R$470, and the number of orders could reach 395 million.
Consumer rights when shopping online 502037
Access to company information 6d1s21
When making purchases in virtual stores, it is essential to pay attention to the information available on the site, such as company name, address and . This data is mandatory according to the Decree No. 7.962 of 2013, also known as the “E-commerce Law”.
According to the legislation, companies that operate in electronic commerce must highlight on their websites the business name, F or CNPJ number (if applicable), physical and electronic address, besides icomplete information for location and . This measure aims to ensure transparency and security in commercial transactions carried out over the internet, allowing consumers to immediately identify the supplier and the company's regularity.
Therefore, when making online purchases, it is important to that all this information is clearly available on the store's website before carrying out any transaction, in order to avoid possible future problems.
Access to clear product information 5w732w
In accordance with current legislation, the website must provide information about the essential characteristics of the product, including possible risks to the health and safety of consumers. In addition, the price of the product must be detailed, informing any additional or ancillary expenses, such as delivery fees or insurance. The full conditions of the offer, including of payment, availability, form and term of execution of the service or delivery must also be clearly disclosed.
Another important point is that the website must present clear and explicit information about any offer restrictions. In addition, in the case of services sold over the internet, the company must provide a summary of the contract before the purchase is made. This summary should highlight clauses that limit consumer rights, such as internet plan franchise, termination fines and service restrictions.
Regret within seven days 121j6j
The right of withdrawal is guaranteed by the Article 49 of the Consumer Protection Code. This article establishes that, in cases where the purchase is made outside the commercial premises, such as purchases over the internet, telephone or home delivery, the consumer has the right to withdraw from the business within seven working days.
During this reflection period, the consumer can return the product or cancel the contracted service without having to provide reasons and without additional costs. O term starts from the receipt of the product or the g of the contract.
If the consumer chooses to exercise his right of withdrawal, he must follow the procedure oriented by the company to cancel and request a full refund of the money. The law determines that the consumer must immediately receive the amount paid, and the company cannot charge for the return process.
It is important to highlight that the company cannot demand that the product be in the original packaging or that it is in perfect condition to accept the return. In some cases, the company may offer a credit for the purchase price instead of refunding the money.
Return and exchange 4a2c6a
After the period of seven days for the right of withdrawal, it is possible return or exchange a product at no additional cost if there is any type of damage, imperfection, problem or defect, by virtue of the mandatory guarantee provided for in article 26 of the CDC, which applies to all products and services.
In the case of non-durable products and services, which are those used in the short term, such as food, beverages, cleaning products, clothes, cleaning, gardening, among others, The return or exchange period is 30 days.. As for durable products, such as vehicles, home appliances, computers and electronics in general, the warranty period is 90 days.
If the defect is visible, the period begins to run from the date of delivery of the product or completion of the service. On the other hand, if it is a hidden addiction, which is only detected over time, the period begins to run from the moment the problem manifests itself.
Warranty 3n3656
In addition to the legal guarantee detailed above, mandatory for any product or service, there are also two other types of guarantees offered on the market:
- Contractual guarantee: it is a non-mandatory guarantee agreed between the supplier and the consumer through a formal document (the guarantee term). It increases the term of coverage of the product or service and has its own conditions;
- Extended warranty: it is a guarantee paid by the consumer, that is, an additional insurance that extends the coverage of the product. It provides compensation in case of defects and the possibility of replacing the product if the repair is not feasible.
But be careful: non-mandatory guarantees cannot be included in the price of the product or disguised as a “discount”.
fulfillment of the offer 5v3g3x
According to the Consumer Protection Code, every offer made by the company must be fulfilled, including ments on the website, marketing emails, banners and any other form of communication of offers. If the supplier is unable or refuses to comply with the offer, the consumer has three options: demand forced fulfillment of the offer as detailed in the ment; accept another equivalent product or service; or rescind the contract, with the right to return the amounts paid in advance and possible losses and damages.
This situation can occur, for example, when the company sells a product online under order and does not have enough stock to fulfill all orders.
Transparency in advertising 1h4ni
The practice of promoting misleading information is prohibited under all circumstances, whether in online ments or in physical stores. According to the CDC, all online advertising must be presented in a transparent manner, so that the consumer can easily identify it. Additionally, it is illegal to use information that misleads the consumer.
Efficient service 3w2g5q
The legislation that governs electronic commerce is quite clear as to the responsibilities of companies with regard to customer service. “It is mandatory for companies to maintain an adequate and effective electronic service, which allows consumers to resolve demands related to information, doubts, complaints, suspension or cancellation of contracts”.
In addition, it is the e-commerce's responsibility to immediately confirm receipt of the customer's order or complaint and resolve it within a maximum period of five days.
Payment security and data processing 1t52l
Finally, the virtual consumer is guaranteed the right to secure payment methods when completing their purchases, as well as transparency in the treatment of their personal data. With the implementation of the General Law for the Protection of Personal Data (LGPD), online stores must have clear privacy and data protection policies, ensuring that consumer information is protected and that there is no risk of loss, leaks or unauthorized access. .
How to claim your rights when shopping online 5h3q6z
There are several ways to require companies to fulfill their obligations in cases where consumer rights in online purchases are not respected. The first step is to the service channels provided by the company and the protocols for future references in disputes.
If the issue is not resolved, you can open a public complaint on "Reclame Aqui", where company ratings have a big impact on online reputation. If this measure does not produce satisfactory results, the next step is to file a complaint on the Procon, gathering all possible evidence, including invoice, contract, service protocols, emails, among others.
As a last resort, if none of the previous options solve the problem and you continue to feel aggrieved, it is possible to file a lawsuit against the company, requesting compensation for moral damages. However, it is important to that the process can be lengthy and costly.
How to buy online safely? 5e2966
~Some good practices can help you shop online more safely and protect you against possible consumption problems. Know these tips!
Buy only using trusted equipment 51b36
The main guideline for online shopping is to use a trusted device. Avoid shopping on public computers and ensure your device is equipped with an up-to-date antivirus. Also, it is important not to store sensitive information, such as your email address and credit card number, on your device or e-commerce site.
These same rules apply to smartphones, with the addition of extra precautions for wireless networks. Always prefer to carry out transactions on known and -protected networks.
Prefer to shop at well-known stores f5z1w
It is common for a new store to enter the market offering a series of tempting promotions and discounts. However, it is crucial to the origin of the products and whether the store is reliable to deliver what it promises.
To minimize risks, it is recommended to only buy from well-established stores, which have been recommended by friends, relatives or through the relationship program or partners of your credit card issuer. That way, you can be more confident when shopping and avoid possible headaches in the future.
Research the store's reputation 5eb1c
It is critical to understand that many reputable, high-quality companies can experience financial challenges. This is a natural occurrence in any type of business and can be easily verified on the internet, where you can find information about possible sales difficulties or problems with customers at certain times.
Therefore, it is important to the integrity of the company and analyze its reputation with consumer protection bodies, such as Procon, as well as on sites that evaluate the shopping experience and customer relationship, as is the case with Claim Here, for example.
Choose sites that have secure payment platforms 5y6ze
Most online stores accept payments via bank slips or deposits, but you can be safer if you do it through a credit card or secure intermediary platforms. This is because these financial systems already the store before releasing the payment, and it will be less complicated to recover your money in case of fraud.
Be wary of offers that are far below average 36o1n
If the offer appears to be overly attractive, it is advisable to remain alert. Overly generous discounts can actually hide some product shortcomings. In addition to problems related to quality and counterfeiting, it is possible to face serious issues with regard to warranty and exchange of products.
Record the steps of your purchase 7455p
Even if the order is ed internally on the site, keep the purchase confirmation emails and other information about the process. You can also print the steps of your purchase, if there are no other records.
See also:
Source: protests.
