6w40b
Vashandi ve nharembozha akatungamira kurongeka kwezvichemo kubva ku procon muna 2012. Nhamba yemabasa akanyoreswa muSindec (National Consumer Protection Information System) yaiva mamiriyoni 2,03. Kuwedzera kwe19,7% zvichienzaniswa ne2011.
Muchikamu chezvekufambiswa kwemashoko (serura, nharembozha, kubhadhara TV neInternet), nhamba yekunyoresa yakakwira kubva pa17,46% muna 2011 kusvika pa21,7% muna 2012.
Zvinoenderana neiyo 2012 Sindec Bulletin, Oi akatungamira chinzvimbo ne120.374 zvinodiwa. Vakatevera vaiva Claro-Embratel (102.682), boka reItaú (97.578), Bradesco (61.257) uye Vivo-Telefônica (44.022).
Matambudziko makuru akatarisana nevatengi aive: 37,42% ane chekuita nemitengo (kushaikwa kweruzivo pamusoro pemari, dhizaini miripo, nezvimwewo); 17,31% ine chekuita nekupihwa kwezvigadzirwa nemasevhisi; 13,21% matambudziko ane zvibvumirano (kuchinja unilateral, kusatevedzera zvinopihwa uye kushambadza kunotsausa), 17,57% ine chekuita nemhando yechigadzirwa (kushomeka kana hurombo hwemhando yechigadzirwa / sevhisi, kuremara uye vimbiso yechigadzirwa).
